- Caravan Adventuring Shop
Returns & Refunds
We want you to enjoy your Caravan Adventuring merchandise. All products in our shop are made to order and fulfilled by our trusted print partner.
If you have a problem with your order, please contact Caravan Adventuring directly. Please do not contact our fulfilment partner, as all customer support is handled by us.
Made-to-Order Products
All Caravan Adventuring merchandise is printed especially for you once your order is placed.
Because each item is made to order, we cannot usually accept returns, exchanges or refunds if:
- You ordered the wrong size
- You ordered the wrong colour
- You changed your mind
- You no longer want the item
- The item does not fit as expected
Please check product descriptions and size guides carefully before placing your order.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, misprinted or incorrect, please contact Caravan Adventuring within 30 days of receiving your order.
Please include:
- Your full name
- Your order number
- A brief description of the problem
- Clear photographs showing the fault, damage or incorrect item
We will review the information and work with our fulfilment partner to arrange a replacement or refund where appropriate.
Please do not contact our fulfilment partner directly, as all customer support is handled by Caravan Adventuring.
Lost Orders
If your order has not arrived, please contact Caravan Adventuring within 30 days of the estimated delivery date.
Please include:
- Your full name
- Your order number
- Your delivery address
- Any tracking information you have received
We will investigate the shipment with our fulfilment partner and, where appropriate, arrange a replacement or refund.
Incorrect Delivery Addresses
Please make sure your delivery address is entered correctly before completing your order.
If an order is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply before the item can be resent.
Caravan Adventuring cannot be responsible for orders lost or delayed due to incorrect address details provided at checkout.
How to Request Help
If you need help with an order, please contact Caravan Adventuring through our Contact Us page.
Please include as much information as possible so we can review your issue quickly.
Need Help?
If you have any questions about shipping, delivery, or the status of your order, please get in touch using the contact form on our website. We aim to respond to all enquiries within 2 business days.
This policy applies to purchases made through the Caravan Adventuring Shop and may be updated from time to time.